pkzz Privacy Policy

1 Who We Are

pkzz ("we", "us", "our", "the Company") is the operator of the online gaming platform accessible at https://pkzz.pro. pkzz operates under an international gaming license and provides online casino games, sports betting, and related services to eligible players, including players based in Pakistan.

For the purposes of this Privacy Policy, pkzz is the data controller responsible for the personal data you provide when registering, depositing, playing, or otherwise interacting with our platform. As data controller, pkzz determines the purposes and means by which your personal data is processed.

All references to "you", "your", or "the player" in this policy refer to any individual who has registered a pkzz account, submitted a registration enquiry, or otherwise interacted with any part of the pkzz platform, including visitors who browse the site without registering.

2 Data We Collect

pkzz collects several categories of personal data in the course of providing our gaming platform and services. The specific data collected depends on how you interact with us. The main categories are set out in the table below:

pkzz does not collect or process special categories of personal data (sometimes referred to as sensitive personal data) such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless you voluntarily disclose such information in the context of a responsible gaming self-exclusion request or a similar welfare-related interaction.

3 How We Collect Your Data

pkzz collects your personal data through the following channels:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion, you provide personal data to pkzz directly.
• Automatically during platform use: When you access the pkzz website or mobile platform, we automatically collect technical data including your IP address, device identifiers, browser type, and session activity through cookies and similar tracking technologies (see Section 9).
• From payment providers: When you transact via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20, our payment processing partners may share transaction confirmation data with us for reconciliation and fraud prevention purposes.
• From identity verification services: pkzz uses third-party KYC verification providers to authenticate the identity documents you submit. These providers may return verification status data to pkzz in the course of processing your verification request.
• From fraud prevention and AML screening services: pkzz may receive data about you from anti-fraud and anti-money laundering screening databases as part of our regulatory compliance obligations.

4 How We Use Your Data

pkzz uses your personal data strictly for the following purposes:

• Account creation and management: To register your pkzz account, authenticate your identity at login, and manage your account settings and preferences.
• Identity and age verification (KYC): To verify that you are who you say you are, that you are at least 21 years of age, and that your account details are accurate and up to date. This is both a legal requirement under our licensing obligations and a responsible gaming obligation.
• Payment processing: To process your deposits and withdrawals via JazzCash, EasyPaisa, and other supported Pakistani payment methods. All financial transactions require accurate personal and payment data to be processed correctly.
• Provision of gaming services: To deliver the pkzz casino games, sportsbook, live dealer products, Teen Patti Joker, Super Keno, and all other platform content to you as a registered player.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal activity on the pkzz platform.
• Regulatory and legal compliance: To comply with our international gaming licence obligations, anti-money laundering (AML) requirements, and any applicable legal or regulatory demands, including responding to lawful requests from relevant authorities.
• Customer support: To respond to your enquiries, resolve complaints, and provide assistance via live chat and email.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling and to action responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
• Service improvement: To analyse aggregated, anonymised usage data to improve the pkzz platform, optimise game content, and enhance the overall player experience.
• Marketing communications (with consent): To send you promotional offers, bonus notifications, and news about pkzz — only where you have provided explicit consent to receive such communications. You can withdraw consent at any time.

5 Legal Basis for Processing

pkzz processes your personal data on the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: Processing your identity data, contact data, and financial data is necessary to perform our contract with you — namely, to provide you with a pkzz account and the associated gaming services. Without this processing, pkzz cannot fulfil its contractual obligations to you.
• Legal obligation: KYC verification, AML screening, and transaction record-keeping are required by our international gaming licence conditions and applicable anti-money laundering laws. We are legally obligated to carry out this processing regardless of your preferences.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and service improvement are processed on the basis of pkzz's legitimate interests as a licensed gaming operator. We have assessed that these legitimate interests are not overridden by your privacy rights in the context of our regulated platform.
• Consent: Marketing communications and the use of non-essential cookies are processed only where you have given explicit, freely given, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Third Parties

pkzz does not sell your personal data to third parties. We share your personal data only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 payment rails receive the transaction data required to process your deposits and withdrawals. Each payment provider is contractually bound to handle your data in accordance with their own published privacy policies and applicable financial regulations.
• KYC and identity verification providers: Third-party identity verification services receive your identity documents and personal details for the sole purpose of verifying your identity and age on behalf of pkzz. These providers are contractually restricted from using your data for any other purpose.
• AML and fraud screening services: Your data may be checked against anti-money laundering and fraud prevention databases operated by third-party compliance service providers. Data is shared only to the extent required for screening purposes.
• Game content providers: Where you play games developed by third-party game studios on the pkzz platform, limited technical data (such as session tokens) may be shared with that provider to enable game delivery. Game providers do not receive your identity or payment data.
• Regulatory and legal authorities: pkzz will disclose your personal data to gaming regulators, tax authorities, law enforcement agencies, or courts where we are legally required to do so by our licensing jurisdiction or by applicable law. We will notify you of such disclosures where legally permitted to do so.
• Professional advisers: pkzz's legal, accounting, and auditing advisers may access your data on a strictly confidential, need-to-know basis in connection with their professional engagements.

7 Data Retention

pkzz retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. Specific retention periods are as follows:

• Active account data: Retained for the duration of your pkzz account relationship, plus a minimum of five (5) years following account closure, as required by standard AML record-keeping obligations applicable under our gaming licence.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in line with AML regulations.
• KYC verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant business relationship.
• Communications and support records: Retained for three (3) years from the date of the communication, or longer where the communication is connected to an ongoing complaint, investigation, or legal proceeding.
• Marketing consent records: Retained for the duration of the consented marketing relationship plus two (2) years following withdrawal of consent, to demonstrate compliance.
• Technical and session data: Retained for up to thirteen (13) months from the date of collection, primarily for fraud detection and security analysis purposes.

When your personal data is no longer required for any of the above purposes, pkzz will securely delete or anonymise it in accordance with our internal data destruction procedures.

8 Data Security

pkzz implements technical and organisational security measures appropriate to the risk posed by the processing of your personal data. These measures include:

• Encryption: All data transmitted between your device and the pkzz platform is encrypted using TLS 1.2 or higher. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Access controls: Access to player personal data within pkzz is restricted on a strict role-based access control (RBAC) basis. Only authorised staff with a demonstrable operational need can access player data, and all such access is logged and audited.
• Multi-factor authentication: pkzz systems containing personal data are protected by multi-factor authentication requirements for all staff access.
• Penetration testing: pkzz conducts regular security assessments and penetration tests on its platform to identify and remediate vulnerabilities before they can be exploited.
• Incident response: pkzz maintains a documented data breach incident response procedure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within the timeframes required by our licensing obligations.

While pkzz takes all reasonable steps to protect your personal data, no online system is entirely immune to security threats. You also have a responsibility to protect your own account by keeping your password confidential and logging out after each session, particularly on shared devices.

9 Cookies & Tracking Technologies

pkzz uses cookies and similar tracking technologies on the pkzz platform. Cookies are small text files placed on your device that allow us to recognise your browser and remember certain information about your session and preferences.

pkzz uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the pkzz platform to function. They enable core functionality such as session management, authentication, and security features. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming tool settings — so you do not have to re-enter them each session. Functional cookies may be disabled, but doing so will affect your pkzz experience.
• Analytics cookies: pkzz uses privacy-respecting analytics tools to understand how players use the platform in aggregate. Analytics data is anonymised and used solely to improve platform performance and content. Analytics cookies require your consent.
• Marketing cookies: pkzz may use cookies to deliver relevant promotional content to you on the pkzz platform, based on your gaming activity and expressed preferences. Marketing cookies require your explicit consent and can be withdrawn at any time via your account cookie preferences.

10 Your Rights Over Your Data

As a pkzz player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". pkzz will respond within thirty (30) days of receiving a verified request.

11 Minors & Age Verification

pkzz is strictly a 21+ platform. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the pkzz registration process, and we actively enforce this requirement across all player accounts.

If pkzz discovers or has reasonable grounds to believe that a player is under 21 years of age, the account will be suspended immediately. Any deposits made will be returned to the original payment source (after deducting the value of any bets placed during the underage period), and all gaming activity conducted during the underage period will be voided.

12 International Data Transfers

pkzz operates under an international gaming licence, and as a result, your personal data may be processed by our platform infrastructure, licensing authority, or approved third-party service providers in jurisdictions outside Pakistan. Where such international transfers occur, pkzz ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Privacy Policy.

Safeguards used by pkzz for international data transfers include:

• Contractual clauses with data processors that impose equivalent data protection obligations.
• Transferring data only to jurisdictions or processors that maintain adequate data protection standards as assessed by pkzz's compliance team.
• Limiting the scope of internationally transferred data to the minimum necessary for the stated processing purpose.

13 Changes to This Privacy Policy

pkzz reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform operations. When we make material changes to this policy, we will notify all registered players by email to the address on file at least seven (7) days before the changes take effect.

The "Last Updated" date displayed at the top of this page will always reflect when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Your continued use of the pkzz platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms.

If you disagree with any material changes to this Privacy Policy, you have the right to close your pkzz account before the changes take effect by contacting the support team at [email protected].

14 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about how pkzz handles your personal data, please contact us using the details below:

• Email: [email protected]
• Subject line: "Privacy Enquiry" or "Data Rights Request" as appropriate
• Response time: pkzz aims to acknowledge all privacy-related enquiries within two (2) business days and to provide a full response within thirty (30) days.
• Live Chat: Our 24/7 live chat support team can also assist with general privacy questions and will escalate formal data rights requests to the appropriate team.

If you are not satisfied with pkzz's response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority or to the dispute resolution mechanism specified under our gaming licence. Details of the applicable authority are available from the pkzz support team on request.